Refund and Cancellation Policy
At NextGen Safaris, we strive to provide exceptional travel experiences and transparent booking policies. Please review our refund and cancellation terms carefully before making a reservation.
Booking Confirmation
A booking is considered confirmed once the required deposit or full payment has been received and a confirmation email has been issued.
Gorilla Permit Fees
Gorilla Habituation Permits and Gorilla Trekking Permits are issued by the Uganda Wildlife Authority (UWA) and are subject to their refund and cancellation policies.
Permit fees are generally non-refundable once purchased, except where refunds are approved by the Uganda Wildlife Authority under specific circumstances.
Safari Cancellations
More than 90 Days Before Departure
Eligible for a refund of payments made, less any non-refundable permit fees, bank charges, and administrative costs.
60–89 Days Before Departure
75% refund of safari costs, excluding non-refundable permit fees.
30–59 Days Before Departure
50% refund of safari costs, excluding non-refundable permit fees.
Less than 30 Days Before Departure
No refund will be issued.
Changes to Bookings
Requests to change travel dates, accommodation, or safari itineraries are subject to availability and may incur additional costs. Any changes involving gorilla permits will be governed by Uganda Wildlife Authority regulations.
No-Show Policy
Failure to arrive for a scheduled safari, activity, or tour without prior notice will be considered a no-show, and no refund will be provided.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on banks, payment providers, and international transfer procedures.
Force Majeure
NextGen Safaris shall not be liable for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, political unrest, government restrictions, adverse weather conditions, or transportation disruptions.
Service Issues
If you experience any issues during your safari, please notify our team immediately so we can address the matter promptly. Refund requests related to service concerns will be reviewed on a case-by-case basis.
Contact Us
For cancellation requests or refund inquiries, please contact: